Controls

If you don’t have controls then you are, literally ‘out of control’.
The effect is the same if you have too many

Table of Contents

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Table of Contents

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Syllabus: Controls

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CO01: The Purpose of Controls

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Everything is a Control Some Controls are…

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Controls: @Start

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CO02: Products Involved in the Controlled Start of a Project

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CO02: Products of Getting Going

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Controls: Start Ch16

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CO02: Purpose of Products of The Controlled Start & Their Processes

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In the Middle

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Monitor Progress

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CO03: Controls: Middle-1 Ch16: Controlled Progress

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CO03: Products of Controlled Progress Including Stage End & Process

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… & @ Project End

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CO06: Controls-Ch16: End of Stage or End of Project

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Products of Project Closure & Process

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…and Again By Management Level

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CO 07 Controls Responsibilities

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Controls Responsibilities 16.2 Board Controls

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Controls Responsibilities 16.2 Project Manager

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Summary

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Applying PRINCE2®

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Controls Practitioner Question

 Syllabus: Controls

bulletCO 01 describe the purpose of Controls (p)
bulletCO 02 identify the products involved in the controlled start of a project and understand the purpose and contents of each product (p)
bulletCO 03 identify the products used to manage the controlled progress in a project and understand the purpose and contents of each product (p)
bulletCO 04 understand the purpose, types and application of tolerance (p)
bulletCO 05 understand the reasons for breaking a project into stages and understand the difference between management and technical stages (p)
bulletCO 06 identify the products involved in bringing a project to a controlled close and understand the purpose and contents of each product (p)
bulletCO 07 describe the Controls responsibilities and activities of the PRINCE2® roles (p)
bulletCO 08 create, modify or discuss any of the products of Controls in a given project scenario
bulletCO 09 describe in detail each control, its purpose and content, the relevant processes involved in its application, and which roles are involved via application to any given project scenario
bulletCO 10 apply any of the controls defined by PRINCE2® to a given project scenario
bulletCO 11 identify the relationship between Controls and other PRINCE2® components within any given project scenario

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CO01: The Purpose of Controls

bulletPRINCE = Projects In Controlled Environments
bullet16.1 Controls ensure each management level can authorise work, monitor progress, detect & correct problems or risks
bulletControl means reporting progress, within tolerance, according to plan
bulletProject remains viable against its Business Case
bulletIs producing the required products, which meet the defined quality criteria
bulletIs being carried out to schedule and in accordance with its resource and cost plans
bulletTolerance threats are managed by exception
bulletControls ensure that, for each level of the project management team, the next level up can:

Monitor progress

Compare achievement with plan

Review plans and options against future situations

Detect problems and identify risks p.227

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Everything is a Control Some Controls are…

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Controls: @Start

The controls in Starting up a Project (SU) are those established by the (B.2) Executive and (B.5) Project Manager until Planning an Initiation Stage (SU6) when producing the initiation (A.35) Stage Plan also establishes the controls (tolerance, reporting frequency, escalation paths and approval forums) for the initiation stage during which the processes of Initiating a Project (IP), Managing Stage Boundaries (SB) and Planning (PL) will be used. Standard PRINCE2® elements at the start-up time are (A.29) Project Mandate, (A.26) Project Brief, (A.25) Project Approach, (A.27) Project Initiation Document

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CO02: Products Involved in the Controlled Start of a Project

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The purpose and contents of each product (p)

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16.3 Project Start-up
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Project management team so that the Project Board and Project Manager can make the necessary initial decisions about the project

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Develop Project Mandate into the Project Brief to confirm on first glance that a worthwhile opportunity exists

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Project Approach to say a feasible means of achievement exists

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Plan the initiation stage to say how much researching the true benefit to cost of the opportunity will cost

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If the project’s end-point is not clear at the start then run a separate ‘feasibility study’ project
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A feasibility's end products are always clear: “identify possible Project Mandates or Briefs or PIDs and recommend one”

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§p.11

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CO02: Products of Getting Going

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16.3.2 The Project Initiation Document & the next Stage Plan
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PID: The Project Board’s Terms of Reference
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The products in scope, their delivery dates and costs (Project Plan)

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Reason and benefits (Business Case) and

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Uncertainty in the venture (Risk Log)

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Plus the controls

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Day-to-day schedule of fully resourced and risk assessed tasks (Stage Plan)

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16.4.1 Stage Selection
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16.6.3 “The primary use of stages is … for dictating the timing of the stage boundary … and associated Authorising a Stage or Exception Plan (DP3). … to make decisions regarding the continuation … of the project”

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Controls: Start Ch16

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CO02: Purpose of Products of The Controlled Start & Their Processes

 

Agreed Executive & Project Manager job descriptions: Responsibilities

SU1

 

Appoint Executive and Project Manager: Who has them

SU1

 

Authorisation to proceed: Permission

DP1/2

A2

Business Case: Justification of the project’s benefit/ cost ratio

SU4, IP2

A4

Communication Plan: What/ when/ how/ who of information flows

IP4

A5

Configuration Item Records: Record of the products to be created

IP2, PL2

A7&A1

CQE & AC: How good do I want it, How good will I get it

SU4+5,IP1+2+3

A8

Daily Log: PM’s & TN's note book of who to chase-up when, why , on what

SU4+everywhere

 

Initiation Stage Plan: How much will the Business Case cost to create

SU6 & DP1

A15

Issue Log: Every OBTW (“Oh By The Way…”)

IP4+anytime+CS3+4+5+8 or7

 

Job Descriptions (Draft & Agreed): Who has what “other” responsibilities

SU2+3

A16

Lessons Learned Log: Notes of “worth remembering for next time”

IP4+anytime

A35

Next Stage Plan: Detailed resource versus activity vs. calendar

IP6(SB+PL)

A27

PID: Aggregate of everything needed to make Go/NoGo decision.

All of SU & IP

 

PID = The Board’s Terms of Reference culminating in

IP6 & DP2

A25

Project Approach: The “how we are going to create the deliverables”

SU5+IP

A26

Project Brief: First cut at describing the project to known quality levels

SU4

 

Project Controls: All about stages, tolerance & reporting rigor to be in control

IP4

 

Project Files: Somewhere to store all the management products

IP5

 

Project Management Team Structure: The OBS, who reports to who,

SU2+3 (mostly, who does what,

A29

Project Mandate: Anything that gets an exec appointed and a PM assigned

From Outside

A30

Project Plan: List of products to be produced with wished for (later committed) dates

IP2

(A.31) Project Quality Plan

Project Quality Plan (A6 Configuration Management Plan): Policy statement. Who has what quality responsibilities, using what standards, to achieve Acceptance Criteria set against the products and the project’s conduct. Oh yes, & how we will keep everything produced safe until needed by the recipient

IP1

 

Project Tolerances: How bad quality, cost, time can be before I get a kicking

PL4, DP-all

A32

Quality Log: Place initially record tests to be performed, later their results

IP1, SB1

 

Quality Standards: Link to the wider-world’s view on who to “do it right”

Outside+IP1

A34

Risk Log: Everything Murphy is responsible for

SU4, IP3, DP-all, & also IP1+4+5

 

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In the Middle

In the middle IE during the specialist stages comprised the sub-processes of Managing Product Delivery (MP), Controlling a Stage (CS) and Managing Stage Boundaries (SB) the controls are the documents that cross between the different management layers.

Crossing between (B.5) Project Manager and (B.6) Team Manager are

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first the (A.36) Work Package which contains (A.22) Product Description and also contains details of how to access change control for issue handling and the frequency of reporting,

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second the (A.32) Quality Log and

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third the (A.3) Checkpoint Report

Crossing between the (B.1) Project Board and the (B.5) Project Manager are many items, EG the Authorisations To Proceed, (A.14) Highlight Report, Exception handling products such as the (A.12) Exception Report and (A.11) Exception Plan

Finally crossing between the (B.1) Project Board and Corporate or Programme Management is Progress Information and any other required (but not defined by PRINCE2®) dialogue

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Monitor Progress

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CS1/MP1 create and agree the work to be done
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Documented via the A36 Work Package and contained A22 Product Descriptions

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MP2 carries out the specialist tasks
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Results of work undertaken may be tracked to a team plan

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Checkpoint Reports A3 following a Checkpoint Meeting (MP2->CS2)

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CS2 updates A35 Stage plan for review in CS5
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CS5 triggers appropriate actions

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Highlight Report A14 to the project board CS6->DP4
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Means by which the board may ‘manage by exception’

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Take corrective actions within tolerance CS7->CS1->MP1
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So long as an approved product does not need changing

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Recommend actions to address tolerance threats or change to approved products CS8 -> DP4 -> CS8 ->SB6 -> DP3 EXA (Exception Assessment)

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A30 Project plan updated with stage results in SB2 (and CP3 for last stage) to reflect progress already made

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CO03: Controls: Middle-1 Ch16: Controlled Progress

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CO03: Products of Controlled Progress Including Stage End & Process

 

 

Authorisation to proceed: Board’s permission to PM to “get on with it”

DP2+3

A2

 

Business Case: Current G.A.P. outlook for benefits vs. costs

SB3 & DP2+3

A3

16.4.7

Checkpoint reports: Team’s (task oriented) report to the PM

MP2->CS2->CS5

A4

 

Communication Plan: Who should be telling the PM what and when (& vice versa)

IP4 & everywhere

A5

 

Configuration Item Records: Inventory control for the products of the project

CS1, 2 & 9

 

 

Corporate or programme management reports: Comms to stakeholders

CS6, DP4

A8

16.4.14

Daily Log (Project and Team Managers): Who said they would, or has to be told to do what

CS5&all, MP-all

A10

16.4.11/12

End Stage Report: How did it go, what is the outlook

SB5 & DP3

A12

16.4.10/13

Exception Report: What isn't as expected and what could we do about it

CS8 & DP4

A14

16.4.9

Highlight Report: PM’s (Product oriented) summary to the Board of where we are and how much of the reserves (eg change budget) has been spent

CS6->DP4

 

 

Information from external sources: Info flowing between outside world and PM

DP4 & everywhere

A15

16.4.5

Issue Log (Existing & New Project Issues): Documentation supporting all queries, discretionary, potential and approved changes and fault resolutions where in exception or not

CS3+4->(CS7 or CS8->DP4)

A16

16.4.15& 16.5.2

Lessons Learned Log: Notes of what will be worth shouting about later

(MP3+SB5)->CP3

A17

16.4.15& 16.5.2

Intermediate Lessons Learned Report: Shouting about something good or bad others will find worth noting

anywhere via DP4

A27

 

PID: Where we came from and expected to go. To guide stage planning & exception handling

IP6àDP2, SB1àDP3 or CS8+SB6àDP3

A21

 

Product Checklist: A tabular alternate to using a Gantt format for the (product oriented) Project plan

Cr. In PL2+PL7, upd8 in CS1,2,7 àDP2,3,4,5

A22

16.4.2

Product descriptions: Notes on how much quality is needed in a product, how to get it and how to tell

PL2àCS1àMP1,2,3àCP1

A24

 

Product Status Account: Report from CIRs of products-in-progress, completed or not started for any give scope (eg a team or a stage)

CS2

 

 

Progress Information: Info to the wider-world

CS6 or DP4

 

 

Project Board Decision: Outcome of CS8 escalating a Project Issue

DP4àCS8

 

 

Project Board Guidance: Interference from the ill-informed

DP4àCS7 or anywhere

 

 

Project management team changes: What it says

SB1 or SB6àDP3 or DP4àCS5

A30

 

Project Plan: Yardstick by which board reviews progress

SB2/PLàDP2/3

A32

16.4.4

Quality Log: Audit trail of quality reviews due or held

SB+PL & MP+CS1,2,9/5&6, CP3

A34

16.4.6

Risk Log: Uncertainties, old and current affecting the project

SB4&PL3+6, CS1,5,6,7,8, CS4

A35

16.4.8 & 16.6

Stage Plan or Exception Plan: Description of resourced activities to execute on a day-to-day basis

CS2+5àCS1

 

 

Stage status information: Information to CS5 and wider if external parties require it

CS2àCS5àCS6àoutside world

 

 

Team Plan: Description of resourced activities within a specialist team

MP1+2, can be created in SB1

 

16.4.1

Tolerance”: Included in all levels of Plan and Product Descriptions

everywhere

 

 

Trigger for Next Work Package/ Work Trigger: from DP2 or DP3 Authorisation to start a work package

CS5 or CS7 or MP3

 

 

Trigger for premature close: Instruction from Board to stop the project

DP3/4àCP cab be via CS8

A36

16.4.3

Work Package (Authorised, In Progress, Completed): Instruction from PM to team to create products

CS1àMP1àMP2àMP3

 

 

Work Package Status: CS9 telling CS2 products are finished

CS9àCS2

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… & @ Project End

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16.5 “Before the Project Board allows the project to close (unless the project has been prematurely terminated), it has the control to ensure that:
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… products have been delivered and accepted

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Arrangements …[for] support and maintenance [are in place]

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… statistics or lessons for later projects are passed [on]

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A plan … to enable a check on benefits claimed [exists]”

16.5.1                    Project Closure Notification

16.5.2     A17         Lessons Learned Report

16.5.3     A13         Follow-on-Action Recommendations

16.5.4     A 9          End Project Report

16.5.5     A19         Post Project Review Plan

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CO06: Controls-Ch16: End of Stage or End of Project

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Products of Project Closure & Process

A2

Business Case: Informs benefits review planning and end project report

CP2+3 DP5

A4

Communication Plan: Know who to tell about project results and closure

CP

 

Configuration Audit: Confirm records accurate & products approved

CP1+3

A5

Configuration Item Records: ditto

CP1+3

A6

Configuration Management Plan: How will CM be handed over

CP1

 

Customer Acceptance: Confirmation all products accepted

CP1

A8

Daily Log: Source of Lessons Learned and End Project Reports

CP3

A9

End Project Report: How did we perform vs. PID

CP3àDP5 Outside World

A12

Exception Report and Exception Plan Request: Opps, possible step in the premature close loop

CS8 DP4 (CS8 CP or CP direct)

A13

Follow-on Action Recommendations (FoAR): Advise to those after the project on open issues, risks or unfinished work

CP2 Outside world

 

Information from external sources: Possible source of a close-down

Outside World DP4

A15

Issue Log: A source for FoAR, & of statistics for End Project or Lessons  Learned Reports

CP2+3

A16

Lessons Learned Log/ A17 Lessons Learned Report : Source/destination  of Lessons Learned handling

everywhere  CP3 DP5

 

Management Information: Preserved project record for future audit

CP1

 

Notification of Project End: Project Closure Recommendation

CS5

 

Project closure notification Steps in the communication of project   x closure are withdrawal of support & resources

CP1àDP5à Outside world

 

Operational & Maintenance Acceptance: Confirmation that the products   x are operable & supportable

CP1 DP5

A27

PID: Benchmark of original intent for Acceptances and End Project Report

CP1+2 DP5

A19

Post-Project Review Plan: Road map for the Executive to check benefits realisation at some future date

 

A24

Product Status Account: BEWARE! Confirmation from customer CM that the products are approved

CP1

 

Project Board Decision: Possible source of a shut-down

DP4

A30

Project Plan: Updated with actuals from final stage & reviewed for Lessons Learned and End Stage Reports

CP3

A31

Project Quality Plan: Reviewed to assess if they were adequate

CP3

A32

Quality Log: Reviewed for statistics tha may be useful to Quality Assurance

CP3

A34

Risk Log: Reviewed for any Follow-On-Action-Recommendations & Lessons Learned

CP2+3

A35

Stage Plan: Required to update the project plan (10.6.3 bp1)

CP3

 

Trigger For Premature Close: As it says

CS8 or DP3 CP-all

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…and Again By Management Level

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CO 07 Controls Responsibilities

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Corporate and Programme Management (& their reports & superiors of course)
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Source of the Project Mandate
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Appoint the Executive (who appoints PM) SU1

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Supply resources to the project SU3àDP1, SB1àDP3

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Set and confirm/ amend project tolerance

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Project MandateàSU4 & Project Brief SU4àDP1, PIDàDP2, End Stage ReportàDP3

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Receive
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(approved) Initiation Stage Plan and (approved) Project Brief (DP1) & Receive the (approved) PID (DP2)

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Project Start-up Notification to Interested Parties (Esp. Ops & Maint. Staff) (DP1)

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Notification of Project End, and possibly Lessons Learned Report, End Project Report, Follow-On-Action-Recommendations, Configuration Management and archived Management Information DP5/ CP1,2 & 3

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Receive Progress Information from DP3

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Supply & receive information defined in Communications Plan (created at IP4, revised SB5)
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Highlight Reports direct from CS6, all other dialogues via DP4

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Raise Project Issues and receive confirmation and updates on Project Issues raised by or relevant to them

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Provide
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Quality Standards (IP1, SB2), local planning standards (PL1) and (A.2) Business Case standards (IP3)

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Provide authorisation for Request For Change outside the Executives tolerance limits (DP3 EXA)

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Provide Product Acceptances at MP3 and Customer Acceptance and Operational and Maintenance Acceptance at CP1

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Controls Responsibilities 16.2 Board Controls

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Authorising Initiation (SUàDP1àIP)

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Authorising a Project (IPàDP2àCS1)

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End stage assessment or Exception assessment
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(Authorising a Stage or Exception Plan (SB1 or SB6->DP3->CS1 or CP1))

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Project closure (CS5/ DP4->CP->DP5)

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Confirm project tolerance
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A29 Project Mandate->SU4 & Project Brief SU4->DP1

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Escalation route IP4

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PID->DP2

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Set initiation stage tolerance DP1

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Subsequent stage tolerance (SB1 (or SB6)->PL4->SB5->DP2 or DP3)

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A14 Highlight Reports (CS6->DP4)

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Exception Report and assessment (CS8->DP4->CS8->SB6)

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End Stage Report and assessment (SB5->DP2 or DP3)

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A9 End Project Report (CP3->DP5)

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A19 Post Project Review Plan

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A13 Follow-on-action-recommendations

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A30 Project Plan & Product Check-list

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Change Control
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Change budget, A5 CMP/ IP1, IP2, PL1, Project plan

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Change approach CMP/ IP1

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Change authority SU2/3 or IP4 and SB1, CS4, CS5
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20.5 H&T May be given to project assurance

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Concessions

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Stages
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Selection

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Authorisation DP1, DP2, DP3

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A4 Communications Plan IP4, DP4

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Risk & Contingency

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Controls Responsibilities 16.2 Project Manager

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A35 Stage Plan SB1-2345->DP2 or DP3
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Confirm stage tolerance (SB1 (or SB6)->PL4->SB5->DP2 or DP3)

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A12 Exception report & A11 Exception plan CS8->DP4->CS8->SB6-2345->DP3

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A36 Work package authorisation CS1->MP1
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Work package tolerance

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Change procedures

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A3 Checkpoint report MP2->CS2->CS5

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A32 Quality Log IP1, PL2, MP2->CS2, CS9, CS5, CP1, CP3
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Quality Control/ Quality Logged results assessed in CS2 & CS9 -> CS5

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Change control procedure CS8->DP4
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Project Issues (CS3, CS4, CS5)

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A8 Daily Log – Created SU4, used every day at CS5

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Corrective Actions CS5->CS7->MP1

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A5 Configuration item records (IP1 CMDB), PL2, CS1, CS9, SB1, SB6, CP

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Risk management/ Risk triggers detected and responded to via CS5
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Risk Log (CS4, CS5)

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A16 Lessons learned log & A17 Lessons Learned Report
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Lessons Learned Report (as input, especially during SU/ IP/ PL & SB)

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Summary

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Purpose is to allow each level of organisation to control based on monitoring to plan
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“Management by Exception” is key means of correction
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When any threat is suspected to tolerance: Any of 6 flavours of tolerance*

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Project Manager handles team exceptions, Board handles stage exceptions and CoPM handle Project Exceptions with the Executive

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Controls overlaps all other components

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4 Levels and 3 timeframes

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Controls at start culminate in the PID (Board's Terms of Reference)
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Business Case, Risk, Project plans and controls including stage selection, organisation structures & monitoring frequency

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Controls in the middle are wheels within wheels
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Small wheel: iteratively handout work packages monitor via checkpoint reports and the quality log until receiving the returned work-package

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Big wheels: refresh the business case, risks and plan at each stage boundary

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Controls at the end confirm satisfactory result exists, transfer ongoing matters to those who come after and consolidate lessons learned

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* Cost, time, scope, quality, resourcing or benefits

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Applying PRINCE2®

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CO 08 Create, modify or discuss any of the products of Controls in a given project scenario

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CO 09 Describe in detail each control, its purpose and content, the relevant processes involved in its application, and which roles are involved via application to any given project scenario

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CO 10 Apply any of the controls defined by PRINCE2® to a given project scenario

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CO 11 Identify the relationship between Controls and other PRINCE2® components within any given project scenario

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Controls Practitioner Question

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Skip to the Registered Users Area Sample Practitioner questions and try question 6
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Record the time that you actually took rather than rush to meet a deadline

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You are against the clock: about 15 mins is OK

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How much time was looking up references in the Red Book?

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Realistically there is very little time to look things up in the live exam

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Re-read the scenario S:5.1 if you need to
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There is no ‘Additional Information’ specific to Question 6, and none of the ‘Additional Information’ specific to other questions will be relevant to Qn6

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Answer the question using a blank answer grid from S:5.3 then mark your answer using S:5.4

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Research any questions where you disagree with the marking scheme

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